Refund policy

Return & Refund Policy

At our store, customer satisfaction is our priority. We work with trusted suppliers to deliver quality products; however, in rare cases where issues arise, we are here to help.

Please read our Return & Refund Policy carefully before placing an order.

1. Return Request Time

Customers must notify us within 48 hours of receiving the product for any return, refund, damaged, defective, or missing item claims.

Requests made after 48 hours of delivery may not be accepted.

2. Eligible Reasons for Return or Refund

Damaged or Defective Product

If you receive a damaged or defective item:

  • A proper unboxing video is mandatory.

  • The video must clearly show the package being opened and the issue with the product.

  • The complaint must be submitted within 48 hours of delivery.

After verification, we may offer:

  • Replacement, or

  • Full/Partial refund depending on the issue.

Missing Item in Order

If any item is missing from your package:

  • An unboxing video is compulsory.

  • The video must clearly show all contents received.

Once verified, a refund for the missing item will be processed.

Wrong Product Received

If you receive the wrong product due to our supplier’s error:

  • Notify us within 48 hours.

  • Share product photos and an unboxing video.

After confirmation, we will arrange a replacement or refund.

3. Non-Returnable Products

The following items are not eligible for return or refund:

  • Used or damaged products caused by customer misuse

  • Opened or heavily used items

  • Electronic products

  • Products marked as non-returnable

4. Return Shipping Charges

  • Customers are responsible for return shipping costs.

  • Shipping charges are non-refundable under all circumstances.

  • We recommend using a reliable courier service with tracking.

5. Order Rejection / Refused Delivery

If a customer refuses or rejects the parcel after dispatch:

  • Forward and return shipping charges will be deducted from the refund amount.

  • Refund (if applicable) will be processed after deductions.

6. Refund Process

Once the returned product is received and inspected:

  • Approved refunds will be processed within 7 business days.

  • Refunds will be issued to the original payment method.

To qualify for a refund:

  • The product must be unused

  • In original packaging

  • In original condition

7. Important Notes

  • Unboxing video is mandatory for all damage/missing/wrong item claims.

  • Claims without proper proof may not be accepted.

  • We reserve the right to reject invalid or fraudulent claims.

8. Contact Us

For any return or refund request, contact us with:

  • Order ID

  • Issue details

  • Unboxing video/photos

Our support team will assist you as quickly as possible.

Thank you for shopping with us ❤️